(or the importance of communication)
(#1 in a 5 part series on the 5 Best Headache Cures for Kauai Vacation Rental Owners)
Last week, my best friend challenged her stepsister, both busy professionals, to spend the day corresponding exclusively by emojis. Not surprisingly, they were able to have a decent dialogue about each other’s day without exchanging a word. In the present day hustle in which we constantly find ourselves, I applaud their efforts to find new ways to keep in contact with each other. Communication is key to any relationship, business or personal. There is little that is more frustrating than being left in the dark. Take, for example, all the times your delivery person has quoted you a 6 hour delivery window, and then unceremoniously blown that cavernous block of time without so much as a phone call. Or your doctor’s office has you sitting in the waiting room for over an hour with no indication of when, if ever, you will be ushered into the back to sit in your own private space and wait some more. It’s infuriating and so easily avoidable.
This is not any breakthrough discovery I’ve made. Being a licensed attorney, it’s been drilled into my every fiber for years. Communication is essential. I have an ethical duty to communicate with my clients as a lawyer, and it’s equally critical in my role as a property manager, a wife and a mom.
I take that responsibility really seriously. Granted, there’s a balance which needs to happen when it comes to property management. You, for example, may not care to know what time the cleaners showed up at your unit yesterday morning. However, you may care very much about how many bookings you have this month and how often I’ve had to replace the paper towels in your kitchen. Certainly, you care about your revenues, your occupancy rate, what repairs need to happen, and how quickly your laundry machine can be serviced. Maybe you feel passionate about all or none of these things. By letting us know what your needs and interests are, we will be best able to attend to you so that you can let go of the anxieties of property management.
Whether you are a current owner with us, or you are looking to increase your ownership satisfaction, reach out to us today – we can help. We’re here to answer these questions and to be your hotline for any others you have. Our policy is that we’re available 365 days a year and we’ll get back to you quickly. Whether your preferred medium is a phone call, email or text, we want you to always feel free to drop us a line and ask us questions. On the flip side, we’re committed to staying connected to you through regular updates and through our user-friendly website and blog, where you’ll be able to keep abreast of current happenings in and around Poipu, recommendations and favorite haunts.
The strongest and most fulfilling relationships come from good communication, so let’s start today!
Be sure to follow the blog in order to get automatic delivery of the next in the series, where we’ll discuss Emergency / Maintenance Issues.
Click the link to our blog and in the lower right hand corner “+Follow” and enter your email address. When new messages are posted, they will be delivered to your inbox automatically!! Or, fill out your contact information on this site and we’ll email you when our new blogs are published.
Lisa Stevens is the Owner/Manager of Koloa Kai Vacation Rentals, which she runs with Jed Stevens, her husband and General Manager.
😐 >> 🙂 or 😐 X 🙁
(or the importance of communication)
Febrary 11, 2016
(#1 in a 5 part series on the 5 Best Headache Cures for Kauai Vacation Rental Owners)
Last week, my best friend challenged her stepsister, both busy professionals, to spend the day corresponding exclusively by emojis. Not surprisingly, they were able to have a decent dialogue about each other’s day without exchanging a word. In the present day hustle in which we constantly find ourselves, I applaud their efforts to find new ways to keep in contact with each other. Communication is key to any relationship, business or personal. There is little that is more frustrating than being left in the dark. Take, for example, all the times your delivery person has quoted you a 6 hour delivery window, and then unceremoniously blown that cavernous block of time without so much as a phone call. Or your doctor’s office has you sitting in the waiting room for over an hour with no indication of when, if ever, you will be ushered into the back to sit in your own private space and wait some more. It’s infuriating and so easily avoidable.
This is not any breakthrough discovery I’ve made. Being a licensed attorney, it’s been drilled into my every fiber for years. Communication is essential. I have an ethical duty to communicate with my clients as a lawyer, and it’s equally critical in my role as a property manager, a wife and a mom.
I take that responsibility really seriously. Granted, there’s a balance which needs to happen when it comes to property management. You, for example, may not care to know what time the cleaners showed up at your unit yesterday morning. However, you may care very much about how many bookings you have this month and how often I’ve had to replace the paper towels in your kitchen. Certainly, you care about your revenues, your occupancy rate, what repairs need to happen, and how quickly your laundry machine can be serviced. Maybe you feel passionate about all or none of these things. By letting us know what your needs and interests are, we will be best able to attend to you so that you can let go of the anxieties of property management.
Whether you are a current owner with us, or you are looking to increase your ownership satisfaction, reach out to us today – we can help. We’re here to answer these questions and to be your hotline for any others you have. Our policy is that we’re available 365 days a year and we’ll get back to you quickly. Whether your preferred medium is a phone call, email or text, we want you to always feel free to drop us a line and ask us questions. On the flip side, we’re committed to staying connected to you through regular updates and through our user-friendly website and blog, where you’ll be able to keep abreast of current happenings in and around Poipu, recommendations and favorite haunts.
The strongest and most fulfilling relationships come from good communication, so let’s start today!
Be sure to follow the blog in order to get automatic delivery of the next in the series, where we’ll discuss Emergency / Maintenance Issues.
Click the link to our blog and in the lower right hand corner “+Follow” and enter your email address. When new messages are posted, they will be delivered to your inbox automatically!! Or, fill out your contact information on this site and we’ll email you when our new blogs are published.
Lisa Stevens is the Owner/Manager of Koloa Kai Vacation Rentals, which she runs with Jed Stevens, her husband and General Manager.